Golori FAQ – All Your Questions Answered in One Place

No. Under Golori's policy, each person is only permitted to hold one account. If multiple accounts are detected, both will be closed and the balances may be forfeited. Please use a single account to access all features.

KYC is not required to register or start betting. However, identity verification becomes mandatory before your first withdrawal or after depositing above a certain threshold. Uploading a photo of your national ID or passport typically completes verification within 24 hours.

To change your email or mobile number, please contact Support. Name changes typically require identity verification. Your password can be changed directly from Account Settings.

First, make sure you're entering your mobile number or email address and password correctly. Check that Caps Lock is off. If you've forgotten your password, use the "Forgot Password?" option. If the problem continues, contact Golori live chat support.

On the login page, click the "Forgot Password?" link. Enter the mobile number or email address you used when registering. A verification code will be sent to that number or email. Use the code to set a new password.

Multiple consecutive failed login attempts may temporarily lock your account for security reasons. Please wait a moment before trying again. If the issue persists, verify your identity with a valid ID through Golori support and your account will be unlocked.

You can deposit at Golori via mobile banking, e-wallets, or bank transfer. For users in Bangladesh, mobile banking is the fastest and most convenient option. A full list of deposit methods is available in the Cashier section.

The minimum deposit amount varies by payment method. Mobile banking and e-wallet options generally have a lower minimum. Visit the cashier page or contact support for the latest details.

Deposits via mobile banking and e-wallets are usually credited to your account within a few minutes. Bank transfers may take 1–3 business days. If it's taking longer than expected, contact support with your transaction reference number.

Golori generally does not charge fees on deposits. However, your payment provider may apply their own charges. It's a good idea to check your payment method's fee structure before making a transaction.

Withdrawals to mobile banking and e-wallets are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. If your KYC verification isn't complete, your first withdrawal may take a little longer.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, suspicious account activity, or incorrect withdrawal details. Contact Support to find out the specific reason.

The minimum withdrawal amount may vary depending on the method. Check the cashier section on Golori for the latest information. On the Withdrawal page More details are available.

When you make your first deposit after registering at Golori, a welcome bonus is automatically credited to your account — no separate application required. Bonus terms and conditions Terms and Conditions Full details are available on the page.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement means you need to bet 30 times the bonus amount. Contribution rates may vary by game.

Yes, most bonuses have an expiry date. If the wagering requirements aren't met within the specified period — usually 7–30 days — the bonus will be forfeited. The expiry date for each bonus is stated in the offer details.

Golori has a referral program. Refer a friend and earn a bonus once they register and make their first deposit. Full referral terms and conditions are available in the Promotions section.

Golori offers betting on cricket, football, tennis, badminton, kabaddi, and many other local and international sports. Major tournaments like the IPL, BPL, and World Cup feature extensive betting markets. Learn more On the Sports page View.

Live betting means placing bets in real time while a match is in progress. Odds change continuously throughout the game. Because you can read how the match is unfolding before placing a bet, it's a popular choice among many bettors. On the betting page View details.

Yes, cash out is available on selected bets. You can use it to lock in a profit or reduce your losses before the match ends. Please note that this feature may not be available on all bets or at all times.

Golori does not sell your personal data to third parties. However, certain information may be shared when required by law or requested by a regulatory authority. Learn more In the Privacy Policy Yes.

After logging in, go to Account Settings → Security. You'll find the option to enable two-step verification there. Set up 2FA using a mobile OTP or an authenticator app.

If you notice any unusual activity on your account, change your password immediately and contact Golori Support. Never share your password with anyone. Golori will never ask for your password by phone or message.

Go to Account Settings → Responsible Gaming to set daily, weekly, or monthly deposit and betting limits. Limit decreases take effect immediately; increases take effect after 7 days.

Self-exclusion can be activated from the Responsible Gaming section in Account Settings. You can set a period of 7 days to 5 years, or exclude yourself permanently. While excluded, logging in is completely blocked. On the Responsible Gaming page More details available.

Yes, Golori offers self-exclusion, betting limits, and reality checks to help you stay in control. For serious addiction concerns, we recommend seeking advice from a qualified mental health professional. Responsible Gaming You can find more information on the page.